tokyo77Privacy Policy

This page describes what we collect when you use tokyo77 and how we keep that data protected. We collect personal information—your email, name, address, government ID, phone number, and payment details—only when you create an account or deposit funds. We never sell your data to third parties. We encrypt sensitive information and keep KYC documents in a separate secure vault, isolated from our game servers.

Our servers may sit outside your jurisdiction; your data may be transferred across borders to comply with our operational and legal requirements. When you contact Customer Support, our agents access your account data to help you; all agents sign confidentiality agreements. We retain your data for seven years after account closure to comply with financial regulations, then we delete or anonymize it.

This policy explains each type of data we collect, how long we keep it, who can access it, and your rights. Read it alongside our Terms of Use and Customer Support guide.

What Data We Collect and Why

When you create an account on tokyo77, we collect your email address, password (hashed and encrypted), full name, date of birth, residential address, phone number, and IP address. We use your email to send account notifications, password resets, withdrawal confirmations, and promotional messages (which you can disable in Settings). We use your IP address to detect fraud and to enforce jurisdiction restrictions—if you access tokyo77 from a location where our service is prohibited, we block that access.

Before you can deposit or withdraw, we require KYC (Know Your Customer) verification. You upload a government-issued ID (KTP, passport, or driver's license), a selfie holding your ID, and proof of address (utility bill or bank statement dated within three months). We store these documents encrypted in a separate vault; we do not share them with payment processors or third parties. We use them only to verify your identity and comply with anti-money-laundering laws.

When you deposit, we collect payment information: the payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and a transaction ID from your payment provider. We store this data to reconcile deposits, process refunds, and detect fraudulent activity. When you place a bet or play a game, we log the bet details, game outcome, and timestamp. This data is used to settle disputes and to generate your betting history.

Account data

Email, password hash, name, date of birth, address, phone. Used for account management and security.

KYC documents

ID, selfie, proof of address. Used for identity verification and regulatory compliance.

Payment data

Payment method, amount, date, transaction ID. Used to confirm deposits and process withdrawals.

Betting data

Bets placed, game outcomes, timestamps. Used for dispute resolution and account history.

Technical data

IP address, device type, browser version, login times. Used for fraud detection and access logs.

How We Share Your Data on tokyo77

We do not sell your data. We do not share your data with marketing companies, data brokers, or third-party advertisers. We share your data only with trusted service providers who assist us: payment processors (who confirm deposits), KYC verification providers (who scan your ID), and our hosting provider (who runs our servers). All service providers sign data-processing agreements and are required to keep your data confidential and secure.

We may share data with government authorities, regulators, or law enforcement if required by law. This includes tax authorities, gaming regulators, and police investigating fraud. We will notify you of such requests unless prohibited by law. We may also share anonymized or aggregated data—for example, "many active users bet on Liga 1 matches in May"—for business reporting, but this data cannot identify you.

How Long We Keep Your Data on tokyo77

We retain account data (email, name, address) for seven years after you close your account. We retain KYC documents for seven years after verification. We retain payment data for at least five years to comply with financial regulations and tax authorities. We retain betting data for one year after each bet settles, unless a dispute is ongoing. We retain technical data (IP logs, login history) for 90 days, then delete it unless an investigation is underway.

If you request account deletion before the standard retention period, we anonymize your personal data but retain it in aggregated form (e.g., total bets placed, total winnings) for business reporting and fraud prevention. We cannot delete KYC documents before the regulatory retention period expires because financial authorities require us to maintain them for investigations.

Your Rights Regarding Your Data

You have the right to access your account data anytime—log into tokyo77, go to Settings, and view your profile, KYC status, and betting history. You have the right to request a copy of all data we hold about you in machine-readable format; contact Customer Support with this request and we will provide it within 30 days. You have the right to correct inaccurate data: update your email, address, or phone number in Settings, or contact support to correct your KYC information.

You have the right to request deletion of your account and associated data, subject to the retention periods above. Contact Customer Support to request account deletion. We will close your account, refund any remaining balance, and anonymize or delete your data according to legal requirements. You cannot delete data during an active investigation or dispute. You have the right to lodge a complaint with a data-protection authority in your jurisdiction if you believe we mishandle your data.

• 1
  Access your dataRight 1

  Log into Settings on tokyo77 to view your profile, KYC status, and betting history anytime.

• 2
  Request a data exportRight 2

  Contact Customer Support to request all data we hold about you in portable format.

• 3
  Correct inaccurate dataRight 3

  Update your email, phone, or address in Settings, or contact support to correct KYC information.

• 4
  Request account deletionRight 4

  Contact Customer Support to close your account and delete your data (subject to legal retention).

Cookies and Tracking on tokyo77

We use cookies to keep you logged in, to remember your preferences (language, bet slip settings), and to detect fraud. Cookies are small files stored on your phone or browser; they contain a session ID, not your password or payment details. You can disable cookies in your browser settings, but this will log you out and make tokyo77 harder to use. We do not use cookies for advertising or to track you across other websites.

Our app may collect technical data from your device: your device model, operating system version, app version, and usage patterns (which games you play, how often you log in). This data helps us optimize the app and detect bugs. We do not use this data to profile you or sell to advertisers. We do not use geolocation tracking beyond IP-based jurisdiction detection.

How We Secure Your Data on tokyo77

We encrypt all communication between your phone or browser and our servers using TLS 1.2 encryption. Your password is hashed with a salted algorithm and never stored in plain text. KYC documents are encrypted and stored in a separate vault with restricted access. Payment data is encrypted and handled by PCI-compliant payment processors. We do not store full credit card numbers—only the last four digits and the card type.

Our servers are hosted by a leading cloud provider with redundant backups, firewalls, and intrusion detection. We conduct annual security audits and penetration testing. Our staff access your data only when necessary; all access is logged and monitored. We require all employees to sign confidentiality agreements and standard security practices training. If we discover a data breach, we notify affected users within 72 hours and report it to relevant authorities.

Contact Us About Your Privacy

If you have questions about how we handle your data, contact our Privacy Team at [email protected]. Include your account email and a clear description of your request. We respond within 14 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the data-protection authority in your jurisdiction.

This privacy policy applies to all tokyo77 services: the website, mobile apps (Android and iOS), and customer support. We may update this policy from time to time; material changes are notified by email or in your account dashboard. Your continued use of tokyo77 after an update means you accept the updated policy. The policy is effective as of the date stated at the bottom of this page. Services are available only where local law permits.